How To Order

Place Your Order or Request a Quotation

You can place your order or request a quotation through our website: www.milliemiles.co.uk, or email your requirements to info@milliemiles.co.uk or call the office on 01869 351603. 

Hire Charges

The hire cost detailed in our price list covers a hire period of up to 72 hours or Friday-Monday hire. For longer hire periods we will be happy to provide a quotation. All charges are subject to VAT at current rate.

In the event of items being broken, damaged or missing on delivery, please let the office know within 12 hours of delivery. If this is out of office hours (Monday-Friday 9am-5pm), please call 07843 375 643. If there is no answer, please leave a message.

Unreturned Items

Please remember you are responsible for the equipment, including boxes, crates, linen bags, for the period of the hire. Losses, damage, breakages and non-returned items are chargeable.

All items are counted back in upon return and then an unreturned items invoice will be raised and sent. We will gladly credit in full any items found and returned to use within 14 days of the invoice being raised. Boxes, crates and laundry bags will be charged at £10 per box/crate/bag if damaged, missing or not returned.

We are not able to accept replacement items. Please note that it is the client’s responsibility to return the items.

Delivery/Collection Charges:

‚ÄčWe work out delivery/collection charges based on postcode. Whilst we have endeavoured to include as many postcodes as we can, there will be places that we have not been able to include, meaning that a charge may not be quoted via our online quotation service. This does not mean that there is no charge. Charges will be shown when the quotation is sent to you via our office.

Full Payment for Hire of Items

We require full payment for hire of items at least ten days before delivery date. If this is not possible please telephone the office to discuss alternative arrangements. You will be sent a confirmation of order detailing charges each time you place or amend your order (please check all details are correct).

Making Amendments to Your Order

You can amend your order up to 48 hours prior to delivery of your items. After this time, we cannot make any reductions to your order. If you would like to increase your order we will do our utmost to accommodate you, please note that this is subject to availability.

Cancellation charge - If a confirmed order is cancelled or substantially reduced the following charges will apply. Confirmed orders cancelled within 14 days from start of hire - 50% of hire charge. Confirmed orders cancelled within 7 days from start of hire - 100% of hire charge.

Safety/Operating Instructions

All of our equipment is maintained to the highest standards and is supplied with full safety/operating instructions for its use. Please ensure that all those who are using the equipment are informed of the correct procedures on how to use it.

Out of Hours Contact

We pride ourselves on our customer service and provide a telephone number for any out of hours problems you may encounter (07843 375 643).

Opening Times

Office: Monday-Friday 9am-5.00pm.

Showroom: Monday-Friday 9am-4.30pm.

Collections/returns: Monday-Friday 9am-4.30pm

Insurance of Hired Items

It is your responsibility to arrange insurance cover, if required.

Terms & Conditions of Hire

All hires and sales are subject to the Hire Association Europe standard terms, a copy of which is available on request.

Millie Miles Event Hire reserves the right to revise hire rates, terms of hire and product specifications, without prior notice.