How To Order

Place Your Order or Request a Quotation

You can place your order or request a quotation through our website:, or email your requirements to or call the office on 01869 351603.


Opening Times

Office: Monday-Friday 9am-5.00pm

Showroom: Monday-Friday 9am-4.30pm

Collections/returns: Monday-Friday 9am-4.30pm


Hire Charges

The hire cost detailed in our price list covers a hire period of up to 72 hours or Friday-Monday hire. For longer hire periods we will be happy to provide a quotation. All charges are subject to VAT at current rate.

In the event of items being broken, damaged or missing on delivery, please let the office know within 12 hours of delivery. If this is out of office hours (Monday-Friday 9am-5pm), please call 07843 375 643. If there is no answer, please leave a message.


Unreturned Items

Please remember you are responsible for the equipment, including boxes, crates, linen bags, for the period of the hire. Losses, damage, breakages and non-returned items are chargeable.

All items are counted back in upon return and then an unreturned items invoice will be raised and sent. We will gladly credit in full any items found and returned to use within 14 days of the invoice being raised. Boxes, crates and laundry bags will be charged at £10 per box/crate/bag if damaged, missing or not returned.

We are not able to accept replacement items. Please note that it is the client’s responsibility to return the items.


Delivery/Collection Charges

We work out delivery/collection charges based on postcode. Whilst we have endeavoured to include as many postcodes as we can, there will be places that we have not been able to include, meaning that a charge may not be quoted via our online quotation service. This does not mean that there is no charge. Charges will be shown when the quotation is sent to you via our office.


Full Payment for Hire of Items

We require full payment for hire of items at least ten days before delivery date. If this is not possible please telephone the office to discuss alternative arrangements. You will be sent a confirmation of order detailing charges each time you place or amend your order (please check all details are correct).


Reductions to Orders

You are able to reduce your order up to 48 working hours prior to delivery/collection from us of your items (we are open Monday – Friday 9am-5pm). After this time, we will not make any reductions to your order.  Examples being:

- If your order is being delivered/collected from us on a Wednesday, no reductions will be made after 5pm on the Monday of that week

- If your order is being delivered/collected from us on a Monday, no reductions will be made after 5pm, the Thursday of the previous week


Increases to Orders

If you would like to increase your order, additions must be made by 12pm the day prior to delivery (Monday-Friday only). Examples being:

- If your order is being delivered/collected from us on a Thursday, no increases can be made after 12pm on the Wednesday (day before)

- If your order is being delivered/collected from us on a Monday, no amendments can be made after 12pm, the Friday of the previous week. If, over the weekend period additions need to be made, then you will be able to collect the additions from us on the Monday, subject to stock availability.


Cancellation Charge

If a confirmed order is cancelled or substantially reduced the following charges will apply.

- Confirmed orders cancelled within 14 days from start of hire - 50% of hire charge.

- Confirmed orders cancelled within 7 days from start of hire - 100% of hire charge.

We must be notified in writing that an order needs to be cancelled and an acknowledgement letter/email, confirming the cancellation will be sent. If we are not made aware that the order needed to be cancelled, we will charge 100% of the hire charge.


Safety/Operating Instructions

All of our equipment is maintained to the highest standards and is supplied with full safety/operating instructions for its use. Please ensure that all those who are using the equipment are informed of the correct procedures on how to use it.


Out of Hours Contact

We pride ourselves on our customer service and provide a telephone number for any out of hours problems you may encounter (07843 375 643).


Insurance of Hired Items

It is your responsibility to arrange insurance cover, if required.


Terms & Conditions of Hire

All hires and sales are subject to the Hire Association Europe standard terms, a copy of which is available on request.

Millie Miles Event Hire reserves the right to revise hire rates, terms of hire and product specifications, without prior notice.