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How To Order
Placing Your Order
You may telephone the office Monday-Friday between 9.00am-5.30pm to place your order. If you phone out of hours please leave your details on our answermachine and we will call you back. Alternatively please complete the online Request a Quotation form and we'll respond as soon as possible.
Hire Period
The hire cost detailed in the order form covers a hire period of up to 72 hours or Friday to Monday hire. Our weekly hire rate is a double hire charge. For longer hires we will be happy to provide a quotation.
Hire Period
For an additional 25% of the hire charge we will wash and clean hired items on return to our premises. There is no return dirty charge on heavy catering equipment, table linen, furniture, marquees, garden tents and garden games. Plates should be scraped of food debris, glasses should be returned empty and upright in their containers. Please note non-compliance may result in additional charges.
Refundable Deposit
You are required to pay a refundable breakages/cancellation deposit of £100.00 within seven days of receiving your order confirmation to secure your order (separate cheque to full payment for hire of items). This deposit will be returned by post after all hired equipment has been returned and checked against loss or damage (please allow approximately five working days).
Full Payment for Hire of Items
We must receive full payment for hire of items at least ten days before delivery date. If this is not possible please telephone our office to discuss alternative arrangements. You will be sent a confirmation of order detailing charges each time you place or amend an order (please check all details are correct). All charges are subject to VAT (Value Added Tax), which is charged at the current rate (currently 17.5%).
Making Amendments to Your Order
You can amend your order at any time up to 72 hours prior to delivery of your items. If you are increasing your order we will do our utmost to accommodate you, please note that this is subject to availability.
Insurance of Items
If insurance is required it is your responsibility to arrange under separate cover. We advise that you contact your house insurance provider to see if they will offer cover for the items hired during the hire period. We can provide a damage waiver for our Garden Tents and Marquees – POA.
Cancellation Charges
You may incur a charge dependant on how far in advance you cancel your order:
- confirmed orders cancelled within 14 days of event - 50% of hire charge
- confirmed orders cancelled within 5 days of event - 100% of hire charge
PLEASE NOTE: Marquee/Garden Tent hire – full payment for hire of items / cancellation charges differ to the above, please telephone the office for full details.
Delivery and Collection
We offer an efficient delivery and collection service. The delivery/collection charge is detailed above. Alternatively, please telephone the office for a quotation. The delivery/collection charges are based on our driver having unencumbered access to a convenient ground floor location.
You must ensure that a responsible person is in attendance to receive and sign for the items ordered. We cannot guarantee timed deliveries. However, we will endeavour to meet any particular requirements. Deliveries required out of normal working hours (Monday-Friday 9.00am-5.30pm) will incur an additional charge. Please telephone our office for a quotation.
If you have any omissions to your order you must notify our office within 24 hours of delivery. Otherwise we will assume all of your hired items have arrived.
All goods should be checked, re-boxed as appropriate and ready for immediate loading. Please note that any delays or additional labour time resulting from the failure to have all hire goods ready for collection will incur additional charges.
You can collect your order during office hours. Please inform the office of approximate collection time so we can ensure your order is available for you when you arrive.
Safety/Operating Instructions
Alll of our equipment is maintained to the highest standards and is supplied with full safety/operating instructions for its use. Please ensure that all those who are using the equipment are informed of the correct procedures on how to use it.
Out of Hours Contact
We pride ourselves on our customer service and provide a mobile telephone number for any out of hours problems you may encounter (07751 080020).
Breakages, Damage or Loss of Items
All breakages, damaged and missing items are charged at the current replacement cost and will automatically be deducted from your deposit. If your deposit does not cover the full amount we will invoice you accordingly. Substitute equipment is not accepted. A full list of replacement charges is available on request. Boxes, cartons and laundry bags will be charged at £10.00 per box/carton/bag if damaged, part missing or not returned.
Terms and Conditions of Hire
Please read the full Terms and Conditions of Hire. Placement of your order is acceptance of our Terms and Conditions of Hire.
Tablelinen
If your order is for table linen only please note that there is an additional fee of £1 extra per item ordered (or the same every 10 napkins).
